Samsung Tv Volume Not Working / Stuck

Are you a frequent caller to the Samsung service center complaining that your Samsung smart television volume control is not working?

A smart TV is a great way to have fun. It doesn’t matter if you use it with the internet or without it (though I do recommend it be used with the internet). Are you wondering why so many people complain about “My Samsung television volume is stuck”?

Samsung TVs are generally good, with smart models that provide a wide range of smart apps and viewing options. However, when it comes to the world of smart TVs, companies such as LG and Sony are lightyears ahead of their counterparts (well, that’s my personal opinion). Users have also reported issues when trying to turn the Wi-Fi on their LG Smart TV or having to reset the Samsung Smart TVs at regular intervals.

While Samsung is still ranked among the top LED smart TVs for streaming video, many users have issues with volume control.

My friends complain about the inability to use the volume control on their Samsung smart TVs. It does make it less enjoyable to own one, I must admit.

We all hope Samsung fixes all the problems in future models. However, it is not practical to upgrade your existing smart TV model as a smart television costs more than regular TV sets.

Before we get into the details of how to fix the volume on Samsung TV, let’s take a look at some common situations that owners may face.

What causes your Samsung TV’s volume to get stuck?

If my Samsung television volume has been stuck for the past few months, don’t worry. You’re not alone.

It’s difficult to pinpoint the cause of volume control problems because there are so many features that are constantly being updated.

Below are some common problems that Samsung smart TV owners often face. We’ll discuss them below.

Samsung Volume Display Not Showing

Many people report that the volume icon doesn’t appear on their TV screens. This is a common problem. The easiest solution is to replace the batteries in your remote and then check again.

If this does not work, it may be a hardware problem. This is most often caused by an E-Cap or electrolytic capacitor. This is a device that stores energy to power your TV’s advanced features, such as surround sound and switching to your home theatre system. This one may require you to have your TV checked.

Samsung TV Volume Stuck on Screen

A second irritating situation is when your TV’s volume sign remains stuck on your screen, regardless of what you do.

It is extremely frustrating to me because you have an icon in the middle of your favorite movie or show.

When you see the Samsung TV volume stuck on the screen, it is usually necessary to reset your TV’s factory defaults.

Samsung TV is stuck on Mute or TV does not have sound:

Sound distortion could be the reason your Samsung television is stuck on mute.

It could be that the TV’s audio input is not connected, or that the sound output, volume, or digital range are too low. To fix the problem, you will need to look into and test several strategies.

Other times, the TV will mute repeatedly. This could be due to a variety of factors.

  • Make sure you don’t turn down your TV volume from the remote or in your settings.
  • Check if your TV has any audio devices, such as headphones or external speakers. After intense gaming sessions on weekends, my headsets are usually plugged into my smart TV.
  • Make sure you have checked your satellite and cable connections back at the end.

Samsung TV Volume Too High or Too Low

Many Samsung Smart TV owners have complained that their TVs’ volume levels are too high or low.

Many times, the volume level of the TV turns up by itself or becomes too high because of an electrical surge or device malfunction. In this situation, it is best to do power recycling as described below.

The Auto Volume Leveler is a feature on your Samsung Smart TV that adjusts the TV volume according to the content. This feature can be disabled and your volume will fluctuate randomly.

Follow these steps to fix the settings:

  • Settings>Audio>Audio Format
  • You must ensure that the audio is on.
  • All 3D capabilities should be disabled
  • You should check for external audio devices connected to your TV. If they are, you need to disconnect them.
  • You may need to reset or power cycle your TV.

Samsung TV Won’t Mute

It’s annoying to have your Samsung TV set on mute. However, it can be frustrating if your Samsung TV won’t mute.

You will need to test your remote control again and then replace the batteries. You can also try the steps below if the problem persists.

Fixing Volume Problems on Samsung TV

Many users are unhappy with the volume on Samsung TV or have other volume control problems.

These are some tips to help you make it easier when your Samsung TV volume is stuck.

Check Your Remote Batteries

If your Samsung TV volume is stuck, the first thing you should do is check the remote batteries.

In most cases, the volume will not change even if you point your remote at your TV. This is because the batteries are probably dying and need to be replaced.

You can change the batteries, then adjust the volume again. This usually works in 9/10 cases.

Reset Samsung Smart Hub

Samsung Smart TVs have a key feature: The Samsung Smart Hub acts as an app store that allows users to download apps for their high-tech TV sets.

This hub includes all of your apps, updates, configurations, and configurations. If volume issues persist, you might need to reset your Smart Hub. This will restore everything to factory settings and give you a fresh start.

Here’s how it can be done:

  • Use your remote to press the Menu or Settings buttons.
  • Go to Support > Self-Diagnosis
  • The Reset Smart Hub option will appear. Click on it to fill in your TV’s pin. It will default to 0000 or whatever you’re setting it to.
  • You can then reset the Smart Hub back to factory settings. We aren’t done, however.

Remove Apps to Free up Memory

Resetting your Samsung Smart Hub does not suffice. You also need to delete any unwanted or extra apps and clear your memory.

While we tend to download and add more apps to our smart televisions, only a handful of them are actually used. It’s smart to delete all of them and only reinstall those you actually use.

Here’s how it works:

  • Navigate to the Apps menu at the bottom left of your home screen.
  • Next, go to Settings on the top-right side of your screen. (It’s a gear icon that you can’t miss).
  • You can view all of your apps, preinstalled and downloaded them.
  • You can free up memory by deleting apps that you don’t use.
  • You will not be allowed to delete certain apps, such as Netflix, Hulu Prime Video, Prime Video, VUDU, Prime Video, Prime Video, Prime Video, and others.

You will be able to do everything once you’ve done it. But I’m not done. It doesn’t end there.

Only use the Samsung Remote Control

There are many universal remote controls that can be used to control multiple devices. However, if volume problems are a regular problem, I recommend you stop using them.

To avoid the frustration of having the volume on your Samsung TV volume locked, switch to the main Samsung remote.

Perform a Power Recycle

If your Samsung Smart TV volume is stuck, another old-fashioned trick that works well is to turn it off and then turn it back on.

First, turn off your TV and unplug it. Wait at least five minutes before plugging it back in. You can’t use the remote, but you can turn on the TV by pressing the power button. This will allow your TV to discharge and balance the hardware components.

Factory Reset Options

If none of these methods work and your Samsung SmartTV volume is still stuck, here’s a trick to try.

You can’t reset factory settings. This will cause your TV to lose all of its settings and return to the default settings it had when it arrived from the store.

This will allow you to fix any software issues that may have been interfering with your volume control.

Samsung Customer Support

Samsung customer service can be reached at either their shop or your home.

Although I am sorry for the inconvenience caused by the bill, sometimes professionals are needed to help you.


Q1. What is the reason my Samsung TV volume is stuck

Answer – From defective remote batteries to software/hardware issues and external devices, there are many causes why your Samsung TV volume is stuck.

Q2. What is the best way to unlock volume on my Samsung TV’s Samsung TV?

Answer – First, you need to determine what locked your volume. Check your audio settings to unlock the volume and undo mute. You should also check if your TV was muted accidentally by using the remote or pressing the wrong button.

Q3. What can I do to reset the volume of my Samsung Smart TV’s LCD?

Answer There are many methods to reset your Samsung Smart TV. All of these options are highlighted above. Post any questions or problems in the comments section.

Final Words

You now know what to do if your Samsung Smart TV volume is stuck again. I wouldn’t recommend trying all of these options at once. Start with the most basic strategy and work your way up to the more complex until you find a solution for your TV’s volume control problems.

Customers of Samsung TV also reported issues when trying to disable their closed captions or TV voice guide.

Did you try any of these steps? If so, which one worked for you? Please comment below.

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