If your keyboard or mouse stops working when you first start Windows 10, Don’t panic, we’ll get you back on track. This problem can also occur if you recently upgraded to Windows 10. Old drivers may sometimes be incompatible with the latest version of Windows. You can’t restart your computer if you’re using a USB mouse or keyboard.
You might find that the keyboard and mouse don’t work in Safe Mode. The keyboard and mouse drivers may have become outdated, corrupted or otherwise incompatible with Windows. It is possible that third-party software or driver is causing the problem.
There are many reasons why the problem might occur, including hardware issues, Windows shutting down USB ports, Fast Startup issues, and others. Let’s now see how to fix Windows 10 keyboard and mouse problems with the below-listed troubleshooting guide.
Please make sure you have your hardware tested before you move forward.
- Restart your computer, unplug any USB attachments, then plug in your mouse/keyboard again
- After a few minutes, unplug the USB Mouse.
- You might try a different USB Port to see if it works.
- Verify if any other USB devices work.
- Verify that the USB Ports’ cable is not damaged
- To verify that your USB Device is working, you can check it on another computer.
- Check that there is no dirt blocking USB ports
- Resetting a Wireless Mouse is a good idea if you have one.
Windows 10 Keyboard and Mouse Not Working [SOLVED]
Create a Restore Point in case of an emergency. The following steps can be used to access your system with Keyboard and Mouse:
Method 1 – Enable Legacy USB Support within BIOS
- Turn off your laptop and then turn it on. Press F2, DEL, or F12 depending on the manufacturer to enter BIOS configuration.
- Use the arrow keys to navigate to Advanced.
3. Go to USB Configuration then disable USB Legacy Support
4. Save your changes and then check to see if the fix Mouse and keyboard problems in Windows 10
Method 2 – System Restore
To turn off your computer’s power supply, you can either interrupt it or hold down the power button. This will allow Windows 10 to enter recovery mode. Repeat this several times while Windows 10 is loading. To fix the problem, boot the computer into Recovery Mode by running System Repair.
1. In the options screen select Troubleshoot.
2. On the Troubleshoot screen click the Advanced option.
3. Click on “System Restore” to finish the restore.
4. Restart your computer and you may need to fix keyboard and mouse issues.
Also, you could try Boot in Last Known Good Configuration to see if it has any effect on your computer.
Method 3: Boot into Safe Mode
The Safe Mode can be used to fix any driver issues or third-party software that is interfering with your mouse and keyboard. After you have successfully booted into Safe Mode, power off your computer and then choose Safe Mode with Networking. If your keyboard or mouse does not work, you can try the following Safe Mode methods.
You can use either a USB or Wireless Mouse or a PS2-connector Mouse. Or you can use the On-screen Keyboard to access your system. Then try the following:
Option 1 – Turn off the Filter Keys
1. Type control into the Windows Search and then click on Panel.
2. Inside Control Panel, click on Ease Of Access.
- Click on Ease Of Access.
Scroll down to the next screen and choose to Make it easier to use the keyboard option.
5. Do not check the Turn on Filter keys to make it easier to type.
- Click Apply and then click OK.
7. Reboot your computer to save the changes. See if you can Fix mouse and keyboard problems in Windows 10.
Option 2 – Run the Hardware and Devices troubleshooting tool
1. Press the Windows key + the R button, to open the Run dialog box.
- Type control and hit the Enter key.
3. Search Troubleshoot, and click on Problem shooting.
4. Next, click To view all in the left pane
5. Click to run the Troubleshooter For Hardware and Device.
6. The Troubleshooter above may be able Fix the keyboard and mouse not working in Windows 10.
Option 3 – Uninstall Synaptic Software
1. Type control into the Windows Search and then click on Panel.
2. Now, click on Uninstall program to find Synaptic.
3. Reach for Uninstall by right-clicking on it
4. Reboot your computer and check if the keyboard and mouse are working properly in Windows 10.
Option 4 – Uninstall keyboard drivers
1. Press Windows Key +R, then type devmgmt.msc, and hit Enter to open Device Manager.
- Expand keyboards, then right-click your keyboard device, and select Uninstall.
3. If you are asked to confirm, select Yes/OK.
- Reboot your computer to save changes. Windows will then automatically reinstall drivers.
- If you are still having problems with Fix Mouse and keyboard issues in Windows 10, then download the latest drivers from the manufacturer’s website.
Option 5 – Update Keyboard Drivers
1. Press Windows Key +R, then type ” Devmgmt.msc“, and hit Enter to open Device Management.
2. Expand Keyboard, then right-click the Standard PS/2 keyboard and choose Update Driver.
3. First, choose Search automatically to find the most recent driver software. Wait for Windows to install the driver.
4. Reboot your computer and check if the problem is fixed. If not, then move on.
- Go back to Device Manager, right-click Standard PS/2 Keyboard, and choose Update driver.
- Now select ” Browse My Computer for Driver Software”
7. Click on ” Let’s choose from the available drivers for my computer”
8. Select the most recent drivers from the list, and then click Next.
To save changes, reboot your computer.
Option 6 – Disable Fast Startup
1. Press Windows Key + R, then type control and hit Enter. Control Panel will open.
2. Click on Sound and Power Options.
- Choose the power buttons you want to use.
- Next, click on ” Modify settings that do not currently exist
5. Uncheck ” Fast Startup“. Click on Save Changes.
Option 7 – Workaround for the problem
1. Press Windows Key +R, then type Devmgmt.msc, and hit Enter.
2. Expand Keyboard, then right-click Standard PS/2 Keyboard to select Update driver.
3. Select “Browse my computer for driver software.“
7. Click on ” Let’s choose from the available drivers for my computer”
8. Uncheck Select compatible hardware, and choose any driver other than the Standard PS/2 Keyboard.
8. Reboot your computer to save the changes. Next, follow the same steps as before but this time select the correct driver (PS/2 standard keyboard).
10. Restart your computer and check if the keyboard and mouse are working again.
Option 9 – Repair Install Windows 10
This is the best option if all else fails. It will fix any problems you have with your computer. Repair Install is a quick way to fix any issues in the system. It does not require you to delete any user data. Follow this article to learn How to Install Windows 10 Easily.
