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How to Fix It If Roku Won’t Connect to the Internet

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This article will show you how to fix Roku’s Wi-Fi connection problem and how to check the signal strength.

Roku TVs and Roku-equipped devices must be connected to the internet. They must also have a good signal. You must fix the problem if the connection goes down before you can use your device as intended.

Why is Roku not connecting?

There are many reasons connection errors may occur. They can stop media playback and sometimes affect the performance of your Roku device.

The most frequent issues include:

  • Playback and performance can be affected by poor Wi-Fi signals.
  • An outage in the power grid or a failure in the router may temporarily interrupt service.
  • Other network devices, such as computers or game consoles, may also be using up network bandwidth.
  • It is possible that the Ethernet cable used to connect wired devices was not plugged in.
  • It is rare for a Roku device to malfunction or fail.

How do I check my Roku’s Internet connection status?

First, determine whether your Roku is connected to the internet. If it is, what is the signal quality and signal strength?

  1. To access the side menu, press on the screen. Scroll down to Settings.
  2. To enter the Settings menu press Right again. To focus on the Network page, press Right one more time.
  3. Two options are available. You can refer to the About page for connection details, or you can use the Check Connection tool. The About page details should be visible to your right. You can find information such as your connection type, IP address, mac details, signal strength, and download speeds. This information may not be available or populated if you are not connected to the internet. If you are not connected, skip to the next step.

  4. Optional: You can use the Check Connection tool to check if you are connected to the internet according to the About page. Scroll down to Check connection and then use OK to start the test. An alert will pop up displaying your internet signal speed and network status.

If your internet connection is stable, then you can try streaming media to resolve the issue.

The Roku does not seem to be able to connect to the Internet

If the Roku isn’t connected to the internet and the connection tool or tests have failed, you can reconnect.

Here are some ways to reconnect

  1. To access the side menu, press on the screen. Scroll down to Settings.
  2. To enter Settings from the remote, press Right again. To focus on the Network page, press Right one more time.
  3. Scroll down to Set up Connection > Wireless, and then press OK.
  4. The system will scan nearby networks wirelessly. Once it is done, the system will display a list of nearby networks. Click on the network you want to find and then press OK.
  5. Enter your password and scroll down to Connect. Finally, press OK on the remote. The system will connect if your password is correct.
  6. If the connection was successful, the menu will be removed and you’ll see the About page with relevant details.

In case the connection still does not work, you can try other troubleshooting techniques.

Why does it say “Unable to connect to the Internet”?

The Roku may not be able to connect to the internet due either to signal quality issues or network problems. This could indicate that your router is active and connected but is not connecting to the internet. It could also mean that there is a problem with the modem or that the service is temporarily unavailable.

Roku isn’t working for you?

Roku devices depend on an active internet connection. A temporary outage or poor signal may cause additional performance problems. If the Roku is a standalone device, you can try to reposition it to improve the Wi-Fi signal. An Ethernet cable can be used to provide a reliable connection and faster speeds if you are close to your router.

How to Restart Your Roku

Roku devices are no different. Sometimes a reboot can fix many problems, just like other electronics.

Here are the steps to reset your device.

  1. To access the side menu, press on the screen. Scroll down to Settings.
  2. To enter the Settings menu press Righton your remote and scroll down to. To focus on the System menu, press Right.
  3. Scroll down to Restart, and then press OK on the remote.
  4. Wait for the Roku’s reboot.

What should you do if your Roku won’t connect to the Internet?

After trying all the steps, the most likely culprit is your router, modem, or network. It’s not your Roku device.

These are additional steps that you might consider:

  • Fix connection problems with your Wi-Fi router.
  • Restart your modem and router.
  • Move your Roku device closer to the router so that it has a strong signal.
  • Contact Roku support.

Roku support can be contacted to verify the warranty or have it replaced if nothing works.

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