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Fix Your Disabled Account on iTunes and the App Store

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You know how frustrating it can be to get the error message “Your account was disabled in iTunes and App Store” while trying to log in.

You won’t be able to download or update apps, use Apple Pay to make purchases and many other things without an Apple ID. Your Apple ID will also prevent you from accessing many services such as Facetime or iCloud. What’s the problem with your account?

Why your Apple ID is disabled in iTunes and the App store

Logging in using Apple ID (Image Source: Apple Support).

These are some possible reasons your account might have been removed:

  1. You repeatedly enter an incorrect Apple ID or password.
  2. You shouldn’t use your Apple account for a prolonged period of time
  3. Unpaid iTunes and App Store orders can be billed
  4. Apple suspects someone has hacked your account for security reasons
  5. Charge disputes on your credit cards

What can you do to fix it?

Get your Apple ID back

There are many things you can do in order to get your account back up and running again. These are the steps you need to follow to restore your iTunes or App Store account.

  1. If your account was deactivated because you have entered incorrect information multiple times, you should wait 24 hours before trying again.
  2. These steps will allow you to unlock your Apple ID.
  • Head to https://iforgot.apple.com/
  • Enter your Apple ID. Then, click “Continue.”
  • You will be asked a few questions by the website. This is part of the verification process. This is Apple’s way to verify that your Apple ID is actually yours. It is possible that you will be asked for your email address, mobile number, and so on.
  • Then, follow the instructions.
  1. If you still have problems with the above steps, reset your Apple ID password. Although this process can be a little more difficult, if you carefully read the instructions and follow them to a letter, it should not be too difficult. These steps will help you reset your Apple ID password successfully.

Make sure that you are using a trusted device to reset your password. You must ensure that your new access information is not accessible to anyone. This step is dependent on your security measures. Resetting your password can be done on any iPhone, iPad or iPod Touch. There are several steps you can follow, depending on whether two-factor authentication was turned on or if you have a recovery key.

After you have completed the reset, follow these steps:

  • Use your iOS device to:
    • Go to Settings > Your Name > iTunes & App Store > Log Out
    • Once you’ve done that, sign in with the new password you created on your Apple ID.
  • Use your Mac for these purposes:
    • App Store > Sign In
    • iTunes > Sign Out
    • Register on both sites again with the new access details.
  1. You can also check your restrictions to see if your iPhone has been enabled. It is possible that your in-app purchases have been disabled. These steps will help you determine if your restrictions are enabled.
  • Use your phone:
    • Settings > General > Restrictions > Enter your restriction passcode.
  1. If none of the above solutions work and your Apple ID is still activated, you have one option: contact Apple directly. You will be able to discuss your issue with Customer Service, and they will help you find the solution. Follow these steps to contact Apple
  • Open the Apple Support Website.
  • Select “Apple ID”
  • Select “Disabled Apple ID”
  • Call an employee to discuss the issue. You can also communicate the issue via email or online chat.

Alternativ, contact iTunes support directly

  • Go to: https://support.apple.com/choose-country-region/itunes
  • To redirect to the iTunes support page for your region, select your region.
  • Scroll down and click “Contact Apple Support.”
  • Click on “iTunes Store” to purchase music, movies, and apps.
  • Choose “Account Management”
  • Select “Account Disabled in the App Store or iTunes Store Alert.”
  • Call Apple Support to schedule a call

This issue can happen to anyone who has an Apple phone. Do you have an Apple ID that has been disabled? It has caused you a lot of trouble. To fix it yourself, you can refer to the above solutions. You can leave a comment below if you have additional questions or suggestions.

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